Last Updated: June 27, 2026
Exclu-Cycle LLC (“Exclu-Cycle,” “we,” “us”) operates a pedicab ride-share platform. We use SMS solely for transactional purposes related to account login and rides, in three message categories. These Terms explain who can receive SMS from us, how consent is collected, what messages we send, and how to stop receiving them.
We send three categories of SMS, each tied to a specific consent flow:
| # | Category | Who opts in | How they opt in | What triggers a message | Frequency |
|---|---|---|---|---|---|
| 1 | OTP / verification codes | Riders and drivers logging in to the Exclu-Cycle mobile app | Enter phone number on the app login screen and tap Continue beneath an SMS consent disclosure | User requests an OTP login code | 1 per login attempt; typically a few per month |
| 2 | Ride status notifications | App-installed riders and drivers who have completed flow #1 | Same login-screen consent — the disclosure above the Continue button explicitly covers ride notifications | Driver assigned, driver arriving, ride complete, receipt | A few messages per ride; varies with usage |
| 3 | Driver dispatch alerts | App-installed drivers who have completed flow #1 | Same login-screen consent — the driver disclosure above the Continue button explicitly enumerates dispatch alerts (new ride offers, pickup updates) | New ride offer available; pickup detail update | Varies with driver activity; typically a few per shift |
Public screenshots and descriptions of every opt-in flow are available at exclu-cycle.com/sms-opt-in.
You can stop receiving SMS from Exclu-Cycle at any time by replying STOP to any message we send you. We will send one final confirmation message and will not send further SMS to that number unless you opt back in. To opt back in, reply START or UNSTOP, or repeat the in-app consent flow.
Reply HELP to any Exclu-Cycle SMS for support contact information, or email support@exclu-cycle.com, or call (443) 614-0305.
Message and data rates may apply. Message frequency varies depending on your use of the service. Exclu-Cycle does not charge for SMS, but your wireless carrier’s standard rates apply.
Exclu-Cycle SMS is sent through Twilio and is compatible with all major U.S. carriers, including AT&T, T-Mobile, Verizon, and U.S. Cellular. Carriers are not liable for delayed or undelivered messages.
Our handling of phone numbers and consent records is described in our Privacy Policy. As stated above, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We use Twilio as our SMS delivery provider; numbers are shared with Twilio solely to deliver the transactional messages you have consented to receive.
We may update these SMS Terms from time to time. Material changes will be reflected in the “Last Updated” date above and, where required by law, communicated in-app or by SMS.
Exclu-Cycle LLC
support@exclu-cycle.com
(443) 614-0305